RETURNS AND REFUND POLICY

Clear & Transparent Return Procedures

At LENOVA GROUP, we aim to maintain a professional and transparent purchasing experience for customers acquiring shipping containers, industrial equipment, and related products. This Returns & Refund Policy outlines the general conditions, eligibility requirements, and procedures associated with product returns, cancellations, and refund requests.

By purchasing products or services from LENOVA GROUP, customers acknowledge and agree to the terms outlined within this policy.

Return Eligibility

Conditions for Approved Returns

Due to the nature of industrial equipment, shipping containers, logistics coordination, and transportation handling requirements, returns may only be accepted under specific conditions.

To be considered eligible for return review, products generally must:

Remain in substantially the same condition as delivered
Not be modified, altered, or improperly used
Be reported within the applicable return request period
Be available for inspection where necessary
Comply with operational return approval requirements

Return eligibility may vary depending on:

Product category
Equipment condition
Customization status
Order type
Transportation arrangements
Usage after delivery

18-Day Return Window

Return Request Submission Period

Customers may request an eligible return within 18 days of confirmed delivery.

To help ensure timely review and resolution, customers are encouraged to inspect products immediately upon arrival and notify LENOVA GROUP as soon as possible if concerns arise regarding:

Product condition
Delivery discrepancies
Visible transportation damage
Incorrect equipment delivery
Significant operational concerns

Requests submitted beyond the 18-day return window may no longer qualify for return or refund review unless otherwise required under applicable laws or approved in writing by LENOVA GROUP.

Non-Returnable Items

Exclusions & Operational Limitations

Certain products or order categories may not qualify for return eligibility, including:

Customized or modified equipment
Special-order inventory
Equipment altered after delivery
Products subjected to misuse or improper handling
Clearance or final-sale inventory where specified
Equipment sold under project-specific agreements
Units with disclosed used-condition characteristics accepted prior to purchase

Operational limitations and transportation logistics may also affect return eligibility for certain industrial equipment categories.

Refund Eligibility

Approved Refund Conditions

Refunds may only be considered after:

Return authorization approval
Product inspection where applicable
Verification of return condition
Confirmation that eligibility requirements have been satisfied

Approved refunds may be processed through the original payment method whenever reasonably possible.

Refund amounts may be adjusted where applicable for:

Transportation costs
Handling expenses
Operational processing charges
Product condition discrepancies
Restocking considerations where permitted

Refund Processing Timeline

7–10 Business Day Processing Period

Once an approved returned product has been received, inspected, and verified, refund processing may typically require 7 to 10 business days depending on:

Financial institution processing procedures
Payment provider timelines
Transaction verification requirements
Operational review completion

While LENOVA GROUP works to process approved refunds as efficiently as possible, banking institutions or payment processors may require additional time before refunded funds become visible within customer accounts.

Return Shipping Responsibility

Transportation & Logistics Coordination

Unless otherwise agreed in writing or required by applicable law, customers may be responsible for:

Return transportation costs
Delivery coordination expenses
Handling and loading arrangements
Associated logistics charges

Given the size and nature of industrial equipment and shipping containers, transportation costs may vary depending on:

Delivery location
Equipment size
Accessibility conditions
Carrier availability
Specialized handling requirements

Customers are encouraged to contact our team before arranging unauthorized return transportation.

Damaged or Incorrect Deliveries

Delivery Inspection Recommendations

Customers should inspect delivered products carefully upon arrival.

If products appear:

Significantly damaged during transportation
Incorrectly delivered
Materially inconsistent with confirmed order details

customers should notify LENOVA GROUP promptly with:

Photographs where applicable
Delivery documentation
Order reference information
Description of the concern

Timely reporting helps facilitate operational review and resolution coordination.

Order Cancellations

Processing & Dispatch Limitations

Orders may only be eligible for cancellation prior to:

Inventory allocation
Dispatch scheduling
Transportation coordination
Customization commencement
Operational processing completion

Once logistics coordination or shipment preparation has begun, cancellation requests may be limited or subject to applicable operational costs.

Custom or project-based orders may not qualify for cancellation after processing initiation.

Inspection & Verification Rights

Operational Review Procedures

LENOVA GROUP reserves the right to:

Inspect returned products
Verify reported concerns
Assess equipment condition
Confirm compliance with return eligibility requirements
Refuse unauthorized returns where applicable

Unauthorized returns or returns arranged without prior approval may not qualify for refund consideration.

Limitation of Liability

Operational & Transportation Considerations

LENOVA GROUP is not responsible for:

Delays caused by third-party carriers
Improper product usage after delivery
Unauthorized modifications
Site accessibility limitations
Customer-arranged transportation complications
Losses arising from misuse or improper operational handling

Customers remain responsible for ensuring products are used appropriately and in accordance with applicable regulations and operational requirements.

Policy Updates & Revisions

Changes to This Policy

LENOVA GROUP reserves the right to modify or update this Returns & Refund Policy at any time without prior notice to reflect operational, legal, or regulatory changes.

Updated versions may be published directly on this page. Continued use of our website or services following updates constitutes acceptance of the revised terms.