Frequently Asked Questions
Orders & Product Information
What Products Does LENOVA GROUP Offer?
Shipping Containers & Industrial Equipment Solutions
LENOVA GROUP specializes in supplying:
- Shipping containers
- Storage containers
- Industrial equipment
- Portable container solutions
- Specialized container configurations
- Commercial and industrial storage systems
Inventory availability may vary depending on operational demand, product condition, and logistics scheduling.
Do You Offer New & Used Containers?
Available Equipment Conditions
Yes. Depending on inventory availability, we may offer:
- One-trip new containers
- Used shipping containers
- Refurbished units
- Cargo-worthy containers
- Wind and water-tight units
- Specialized industrial configurations
Condition classifications may vary based on product category and prior operational usage.
Can I Inspect the Product Before Purchase?
Product Information & Availability
Depending on inventory location, operational scheduling, and logistics conditions, additional product photographs, specifications, or supporting information may be available upon request.
Inspection availability may vary depending on operational limitations and inventory status.
Are Customized Orders Returnable?
Custom & Modified Equipment
Customized, modified, or project-specific orders may not qualify for return eligibility once processing, fabrication, or customization work has begun.
Customers are encouraged to review all specifications carefully before confirming customized orders.
Shipping & Delivery
Do You Deliver Nationwide?
Delivery Coverage & Logistics Coordination
LENOVA GROUP works to coordinate deliveries across multiple regions within the United States through available transportation and logistics networks.
Delivery availability may depend on:
- Customer location
- Site accessibility
- Equipment dimensions
- Carrier routing
- Operational scheduling
Remote or restricted-access areas may require additional coordination.
How Long Does Shipping Take?
Processing & Transit Estimates
Standard order processing may typically require approximately 1 to 3 business days after payment verification and operational review.
Estimated transit time may generally range between 3 to 10 business days depending on:
- Delivery location
- Product category
- Transportation conditions
- Carrier scheduling
- Operational factors
Delivery timelines are estimates and may vary due to circumstances beyond operational control.
What Happens If My Delivery Is Damaged?
Delivery Inspection Recommendations
Customers should inspect delivered products promptly upon arrival.
If concerns arise regarding:
- Visible transportation damage
- Incorrect delivery
- Significant discrepancies
customers are encouraged to notify LENOVA GROUP promptly with:
- Supporting photographs
- Delivery documentation
- Description of the concern
Timely reporting helps facilitate operational review and coordination.
Payments & Pricing
What Payment Methods Do You Accept?
Available Payment Options
Depending on the transaction type and operational requirements, LENOVA GROUP may accept:
- Bank transfers
- Major credit or debit cards
- Approved electronic payment methods
- Authorized invoicing arrangements for qualifying transactions
Payment availability may vary depending on order size, delivery requirements, and transaction verification procedures.
Is Payment Required Before Delivery?
Payment Verification Procedures
In most cases, payment authorization and verification are required before:
- Inventory allocation
- Dispatch scheduling
- Transportation coordination
- Final delivery processing
Certain commercial or project-based transactions may involve separate invoicing or payment arrangements where approved.
Do Prices Include Shipping & Taxes?
Additional Charges & Operational Costs
Unless otherwise stated, displayed pricing may not automatically include:
- Shipping charges
- Delivery coordination costs
- Sales tax
- Specialized handling fees
- Regional operational charges
Final pricing may vary depending on:
- Delivery destination
- Equipment size
- Transportation requirements
- Applicable tax obligations
Customers are encouraged to review quotations and invoices carefully prior to payment confirmation.
Returns, Refunds & Warranty
What Is Your Return Policy?
Returns & Refund Information
Eligible return requests may generally be submitted within 18 days of confirmed delivery.
To qualify for review, returned products typically must:
- Remain in substantially the same condition
- Not be modified or improperly used
- Meet operational return eligibility requirements
Approved refunds may typically require approximately 7 to 10 business days for processing after inspection and verification.
Additional conditions may apply depending on product category and operational circumstances.
Do Your Products Include Warranty Coverage?
Warranty Considerations
Warranty coverage may vary depending on:
- Product type
- Equipment condition
- Manufacturer specifications
- New or used classification
- Operational usage
Certain new products may include limited manufacturer-supported coverage where applicable, while some used inventory may be sold with limited or no warranty depending on condition and classification.
Quotes & Customer Support
How Can I Request a Quote?
Inquiry & Quotation Procedures
Customers may request a quotation by:
- Submitting an inquiry through the website
- Contacting our sales team directly
- Providing delivery location and product requirements
To help improve quotation accuracy, customers are encouraged to include:
- Desired product type
- Quantity requirements
- Delivery location
- Intended usage
- Project-specific requirements
How Can I Contact LENOVA GROUP?
Customer Support Information
For sales inquiries, operational assistance, or general questions, customers may contact:
LENOVA GROUP
23 3rd Ave W, Roundup, MT 59072
Email: sales@lenovagroupltd.org
Phone: +1 (406) 561-7086
Our team remains committed to providing professional assistance and practical support throughout the purchasing and delivery process.
Privacy & Security
How Secure Is My Information?
Website & Transaction Security
LENOVA GROUP applies reasonable operational and technical measures intended to help protect:
- Customer communications
- Payment-related information
- Website functionality
- Operational data
However, customers should also exercise caution when communicating online and ensure they interact only through official company contact channels.
